Terms of service
These terms apply when you order a build from BotMe ( trading as BotMe, ). "We" and "us" means BotMe; "you" means the person or business placing the order. Please read them before you pay.
1. What we provide
We offer fixed-price plans: Launch (one focused build: a bot, an automation or a one-page website) and Pro (a bigger build with more features, such as a dashboard or payments). Larger work is quoted separately. After you order, we collect your requirements and send you a written specification (the "spec"). The spec describes exactly what we will build. Work starts when you approve it.
If what you want is bigger than the plan you chose, we'll tell you before you approve the spec and offer you a quote or a full refund.
2. Price and payment
Prices are shown in USD on the website at the time you order (Launch from $199, Pro $499). Nothing is subscription-based, and no work starts before payment:
- Launch: 100% paid up front, when you order.
- Pro: a 50% deposit when you order, and the remaining 50% before handover (we show you the finished build working first, then hand over the code and access once the balance is paid).
- Custom: milestone payments set out in your quote.
Card payments are processed by Stripe on its hosted checkout. Crypto payments use Solana Pay: you pay from your own wallet straight to ours in USDC or SOL, and we confirm the payment on the Solana blockchain. We never see or store your card details, and we never ask for wallet keys or seed phrases. Your bank or wallet may charge fees (for crypto, a small network fee).
Crypto refunds are paid in the same token (USDC or SOL) to the wallet you paid from, unless you give us another address, for the USD value you originally paid.
Costs of third-party services your project needs (for example hosting, domains or API usage on your own accounts) are not included. We'll list any expected costs in the spec.
3. Timescales
We aim to send the spec within 24 hours of receiving your details (on working days) and to deliver about 5 working days (Launch) or 10 working days (Pro) after you approve it. These are estimates. If something will take longer, we'll tell you as soon as we know.
4. What we need from you
- Accurate information about what you want, and reasonably prompt replies to our questions.
- Access to any accounts or services the build must connect to, which you are entitled to grant.
- Confirmation that what you ask us to build is lawful and doesn't breach anyone else's rights or the terms of the platforms it uses.
We won't build anything unlawful or harmful, including spam tools, unauthorised access to systems or accounts, or anything that breaches a platform's terms. If a request falls into that category, we'll decline it and refund you in full.
5. Your right to cancel (consumers)
If you're a consumer, you have the right to cancel within 14 days of ordering under the Consumer Contracts Regulations 2013. When you order, you ask us to start work straight away. That means:
- If you cancel before you approve the spec, you'll get a full refund.
- If you cancel after approving the spec but before delivery, we may deduct an amount proportionate to the work already done.
- Once the service has been fully delivered, the right to cancel ends.
To cancel, email us at hello@botme.lol with your order details.
6. Quality and fixes
We'll carry out the work with reasonable care and skill, as required by the Consumer Rights Act 2015. For 14 days (Launch) or 30 days (Pro) after delivery we'll fix any defect where the build doesn't do what the approved spec describes, at no charge. New features or changes to the spec are not covered, but we're happy to quote for them.
7. Ownership
Once you've paid in full, you own the custom code we write for your project and can use and change it however you like. We keep ownership of our general tools, know-how and any pre-existing code we reuse; you get a permanent, free licence to use them as part of your project. Open-source components keep their own licences.
8. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, and nothing affects your statutory rights as a consumer.
Otherwise, our total liability to you for any order is limited to the price you paid for it. If you're a business customer, we're not liable for loss of profit, revenue, data or business opportunity.
9. Refunds
See our refund policy.
10. Complaints
If something isn't right, email hello@botme.lol. We'll reply within 5 working days and do our best to put it right.
11. Law
These terms are governed by the law of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
12. Changes
We may update these terms. The version that applies to your order is the one shown on this page when you paid.